Complaining to the authority

We hope that, if anyone has a problem, they will use our practice complaints procedure. We believe this will provide the best chance of putting right whatever had gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local authority if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. 

NHS England,

By Post:                      
NHS England
PO Box 16738
Redditch
B97 9PT

By telephone:             0300 311 2233
By email:                    England.contactus@nhs.net

Also if patients are not satisfied with the findings or outcome or the complaint remains unresolved, the complainant has the right to request a review of the case to:

  • The Parliamentary and Health Service Ombudsman:
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk
Helpline: 0345 015 4033
Address: Millbank Tower, Millbank, London SW1P 4QP

  • Care Quality Commission
Website: www.cqc.org.uk
Email: enquiries@cqc.org
Tel: 03000 616161 Address: Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG

  • Dental Complaints Service: (for private treatment)
Website: www.dentalcomplaints.org.uk
Email: info@dentalcomplaints.org.uk
Tel: 08456 120540